Law firms are busy organizations that need to do tasks such as evaluating court cases, defending clients in court, settling claims, and helping citizens exercise their legal rights. In addition to that, they also need to answer all calls from potential clients and make outbound calls to expand their pool of clients. All these tasks may be a bit too much to handle for both big and small firms.
That is where call centers come in. Legal intake services help law firms by handling a huge bulk of the communication work between the firm and its clients. They answer all incoming calls and make outbound calls 24/7. In this way, they help law firms by:
Ensuring business continuity
Even though your company may not be open 24/7, that does not mean clients won’t try to reach you before or after work hours, during holidays, or even on very busy days …Continue reading